Digital Product Safety: Rejecting Software as Magic

Lisa LeVasseur

Abstract: 

The digital age is well underway, yet many still behave as if we're dealing with something—technology—that is utterly novel and opaque. It is neither of those things. Software and software-driven technologies are merely new kinds of products, digital products. What makes digital products different and more complicated? Must we view the risks of digital products in fragments likesecurity and privacy? What happens if we view technology from the holistic lens of digital productsand, therefore, digital product safety? How similar is the arc of digital product safety when compared to other new product categories in history, like cigarettes, alcohol, and automobiles and what can we learn from the past?

Lisa LeVasseur is the founder and director of Internet Safety Labs (ISL), a non-profit digital product safety testing organization. With degrees in Computer Science, Philosophy, and Business, Lisa has more than three decades in the tech industry, with expertise in software architecture, industry standards, and product management. A 2024-25 Technology and Human Rights Fellow at the Harvard Kennedy School's Carr-Ryan Center, Lisa's championing of digital product safety as a human right is gaining recognition as a necessary democratizing force for the digital age.