HP Cloud’s current SRE team was built from a private cloud operations team that spent too long fighting fires caused by other people's bad decisions. This talk will chart the progress so far, and the steps yet to come, as we transition from a fire-fighting team that engineered their way out of a dire situation to a SRE group helping our business unit build better products and services. We’ll discuss how we turned around a bad reputation to one where colleagues in dev, QA, operations, and documentation have faith and confidence in our abilities. We’ll also discuss the interaction models we follow for the products and services we contribute to.

Simon works for HP Cloud Services, having worked in both development and operations in companies large and small over the last 20 years in IT. At HP Simon has been the Technical Lead for a private OpenStack cloud used to host public services and is now the Technical Lead for HP’s Platform SRE team. He lives in Northern Ireland with his wife Emma and three beautiful children, Zoe, Rory, and Ollie, who make sure Simon enjoys life away from the keyboard.