@inproceedings {262235,
	author = {Daniel "Spoons" Spoonhower},
	title = {Building Service Ownership Using Documentation, Telemetry, and a Chance to Make Things Better},
	booktitle = {SREcon20 Americas (SREcon20 Americas)},
	year = {2020},
	url = {https://www.usenix.org/conference/srecon20americas/presentation/spoonhower},
	publisher = {USENIX Association},
	month = dec
}
