@inproceedings {262220,
	author = {Prathyusha Charagondla},
	title = {The Good, the Bad and the Ugly: The 3 Learnings of an {SRE}},
	booktitle = {SREcon20 Americas (SREcon20 Americas)},
	year = {2020},
	url = {https://www.usenix.org/conference/srecon20americas/presentation/charagondla},
	publisher = {USENIX Association},
	month = dec
}
